Welcome to Maison Maye Montréal. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our website or purchasing from Maison Maye Montréal, you agree to comply with these Terms.

If you do not agree with these Terms, please do not use our website or services.

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services securely.

Section 1 – Eligibility and Acceptance

By using this website, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have obtained permission from a parent or legal guardian to use this website where applicable.

You agree to use our website only for lawful purposes and in accordance with these Terms.

You may not:

• Use our products or services for any unlawful activity.
• Violate any applicable local, national, or international laws.
• Attempt to interfere with the operation or security of our website.
• Upload viruses, malicious software, or harmful code.
• Misuse or abuse any part of our website or services.

Any breach of these Terms may result in the suspension or termination of your access to our website.

Section 2 – General Conditions

Maison Maye Montréal reserves the right to refuse service, cancel orders, or restrict access to our website at our sole discretion where permitted by law.

When using our website, you understand that:

• Information transmitted over the internet may pass through various networks.
• Payment information is processed using secure encrypted payment technology.
• You may not reproduce, duplicate, sell, copy, or exploit any portion of our website, products, branding, photographs, text, or content without our prior written permission.

Section headings are provided for convenience only and do not affect the interpretation of these Terms.

Section 3 – Website Information

We make every reasonable effort to ensure that the information published on our website is accurate and up to date.

However, occasional errors, omissions, pricing mistakes, or outdated information may occur.

The content provided on this website is intended for general informational purposes only and should not be relied upon as the sole basis for making purchasing decisions.

Maison Maye Montréal reserves the right to modify website content, descriptions, prices, or product availability at any time without prior notice.

Section 4 – Prices and Product Availability

All prices displayed on our website are subject to change without notice.

While we strive to keep inventory accurate, we cannot guarantee that every product displayed is available at all times.

We reserve the right to:

• Modify product pricing.
• Limit quantities purchased.
• Discontinue products.
• Correct pricing or product description errors.
• Cancel orders affected by obvious pricing mistakes.

If an order is cancelled after payment has been authorized, any payment received will be returned using your original payment method.

Section 5 – Products

Some products are available exclusively through our online store.

We work hard to present our collections as accurately as possible, including colours, textures, and product images.

However, actual colours may vary depending on your device, screen settings, lighting conditions, or monitor calibration.

Maison Maye Montréal cannot guarantee that every colour displayed on your screen will perfectly match the physical product.

We reserve the right to:

• Limit product quantities.
• Restrict sales to certain regions where necessary.
• Refuse orders that appear fraudulent or intended for resale.
• Withdraw products from sale without prior notice.

Product availability does not guarantee future availability.

Returns and exchanges are handled in accordance with our Return Policy, available on our website.

Section 6 – Orders and Billing Information

By placing an order, you agree to provide complete, accurate, and current information, including:

• Your full name
• Billing address
• Shipping address
• Email address
• Telephone number
• Payment information

You agree to keep your account information updated so we can complete your order and contact you if necessary.

Maison Maye Montréal reserves the right to reject or cancel orders where we reasonably believe:

• Payment cannot be verified.
• Fraudulent activity is suspected.
• Incorrect pricing has been displayed.
• Stock is unavailable.
• Multiple orders are placed to circumvent purchasing limits.
• An order appears intended for commercial resale.

If your order must be cancelled after payment has been processed, any eligible payment will be returned to your original payment method.

Section 7 – Third-Party Services

Our website may include services or tools provided by third parties, including payment providers, shipping partners, analytics providers, or other technology partners.

These services are provided for your convenience.

Maison Maye Montréal does not control these third-party services and is not responsible for their content, availability, privacy practices, or terms of use.

Your use of any third-party service is entirely at your own discretion and subject to the policies of the relevant provider.

Section 8 – Third-Party Links

Our website may include links to third-party websites, products, or services for your convenience.

These external websites operate independently from Maison Maye Montréal, and we are not responsible for their content, privacy practices, terms of use, or availability.

Visiting or purchasing from third-party websites is entirely at your own risk. We encourage you to review their policies before providing personal information or completing any transaction.

Section 9 – Reviews, Feedback and User Content

We always appreciate feedback from our customers.

If you submit reviews, comments, suggestions, photographs, ideas, testimonials, or other content ("User Content"), you grant Maison Maye Montréal a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, adapt, translate, or display that content for marketing, promotional, or business purposes.

By submitting User Content, you confirm that:

• You own the rights to the content or have permission to share it.
• The content does not infringe on the rights of others.
• The content is truthful and not misleading.
• The content does not contain unlawful, abusive, defamatory, hateful, discriminatory, or offensive material.
• The content does not contain viruses or malicious software.

Maison Maye Montréal reserves the right, but is not obligated, to remove any content that we believe violates these Terms or applicable laws.

Section 10 – Privacy

Your privacy is important to us.

Any personal information collected through our website is handled in accordance with our Privacy Policy, which explains how we collect, use, store, and protect your information.

By using our website, you also agree to the terms outlined in our Privacy Policy.

Section 11 – Website Errors and Corrections

Although we strive for accuracy, our website may occasionally contain errors relating to:

• Product descriptions
• Pricing
• Images
• Promotions
• Shipping information
• Product availability
• Technical information

Maison Maye Montréal reserves the right to correct any errors, inaccuracies, or omissions at any time without prior notice, including after an order has been placed.

If an obvious pricing or product error affects your order, we reserve the right to cancel the order and issue a full refund where appropriate.

We are under no obligation to update website information unless required by applicable law.

Section 12 – Acceptable Use

When using our website, you agree not to:

• Violate any applicable law or regulation.
• Infringe upon copyrights, trademarks, or other intellectual property rights.
• Upload malicious software, viruses, or harmful code.
• Attempt unauthorized access to our systems.
• Interfere with the operation or security of the website.
• Collect personal information about other users.
• Use automated software, bots, scraping tools, or data-mining technology without our permission.
• Send spam or fraudulent communications.
• Impersonate another person or organization.
• Use the website for fraudulent or deceptive purposes.

Violation of these rules may result in immediate suspension or permanent restriction of access to our website.

Section 13 – Disclaimer of Warranties

Maison Maye Montréal provides its website, products, and services on an "as available" and "as is" basis, except where otherwise required by law.

While we make every effort to provide reliable services, we do not guarantee that:

• The website will always be uninterrupted.
• The website will always be error-free.
• Every feature will always remain available.
• The website will always be completely secure.
• Product descriptions or images will always be entirely free from mistakes.

To the maximum extent permitted by law, all implied warranties—including warranties of merchantability, fitness for a particular purpose, and non-infringement—are excluded unless mandatory consumer protection laws provide otherwise.

Section 14 – Limitation of Liability

To the fullest extent permitted by applicable law, Maison Maye Montréal, its owners, employees, affiliates, suppliers, contractors, service providers, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Your use of our website.
• Your inability to access the website.
• Delays in delivery.
• Product availability.
• Technical interruptions.
• Data loss.
• Loss of profits or business opportunities.
• Errors or omissions on the website.

Nothing in these Terms excludes or limits liability where such limitation would be unlawful under applicable consumer protection legislation.

Section 15 – Indemnification

You agree to indemnify and hold harmless Maison Maye Montréal, its directors, officers, employees, contractors, affiliates, partners, suppliers, and service providers from any claims, damages, liabilities, expenses, or legal costs arising from:

• Your breach of these Terms.
• Your misuse of our website.
• Your violation of applicable laws.
• Your infringement of another person's rights.

Section 16 – Severability

If any provision of these Terms is determined to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

Any unenforceable provision shall be interpreted or modified only to the extent necessary to make it enforceable while preserving its original intent wherever possible.

Section 17 – Termination

These Terms remain in effect until terminated by either you or Maison Maye Montréal.

You may stop using our website at any time.

We reserve the right to suspend or terminate your access immediately, without prior notice, if we reasonably believe you have violated these Terms, applicable laws, or engaged in fraudulent or abusive activity.

Termination does not affect any rights, obligations, or liabilities that arose before the termination date.

Section 18 – Entire Agreement

These Terms of Service, together with our Privacy Policy, Return Policy, Shipping Policy, and any additional policies published on our website, constitute the complete agreement between you and Maison Maye Montréal regarding your use of our website and services.

These Terms replace any prior discussions, communications, agreements, or understandings, whether written or verbal, relating to your use of our website.

If we choose not to enforce any provision of these Terms, this shall not be considered a waiver of that provision or any other rights available to us.

Section 19 – Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Province of Québec and the applicable federal laws of Canada, without regard to conflict of law principles.

Any dispute arising out of or relating to these Terms, your use of our website, or any purchase made through Maison Maye Montréal shall be subject to the jurisdiction of the competent courts of Québec, unless mandatory consumer protection laws provide otherwise.

Nothing in these Terms limits any statutory rights that consumers may have under applicable consumer protection legislation.

Section 20 – Intellectual Property

Unless otherwise stated, all content available on this website—including but not limited to text, photographs, product images, graphics, logos, icons, videos, designs, layouts, branding, trademarks, and other materials—is the property of Maison Maye Montréal or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, display, transmit, or commercially exploit any content from this website without our prior written consent.

You may view, download, or print website content solely for your own personal, non-commercial use.

Section 21 – Changes to These Terms

Maison Maye Montréal reserves the right to update, revise, or replace these Terms of Service at any time.

Changes become effective immediately upon publication on this website unless otherwise required by law.

It is your responsibility to review these Terms periodically. Your continued use of the website after updated Terms have been published constitutes your acceptance of those changes.

If we make material changes that significantly affect your rights, we may provide additional notice where required by applicable law.

Section 22 – Contact Information

If you have any questions regarding these Terms of Service, our policies, or your use of our website, please contact us.

Maison Maye Montréal

Email: info@maisonmaye.com

We are committed to providing excellent customer service and will make every reasonable effort to respond to your inquiry as promptly as possible.

Effective Date

These Terms of Service are effective as of the date they are published on the Maison Maye Montréal website and remain in force until amended or replaced.

By continuing to use our website or purchasing products from Maison Maye Montréal, you acknowledge that you have read, understood, and agreed to these Terms of Service.