Shipping Policy

Thank you for choosing Maison Maye Montréal. We aim to provide a smooth and reliable delivery experience while keeping you informed throughout the process.

Dispatch

Orders are prepared and shipped as soon as processing is complete.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Delays

If we expect your order to be delayed, we will contact you as soon as possible.

Please note that delivery timeframes are estimates and may be affected by carrier delays, public holidays, severe weather, customs processing, or unusually high order volumes.

International Orders and Duties

For international orders, customs duties, import taxes, or other local charges may apply when your parcel arrives in the destination country.

These charges are determined by local authorities and are the responsibility of the customer.

Maison Maye Montréal is not responsible for customs delays or additional fees charged by the destination country.

Tracking Your Order

After your order has been dispatched, you will receive a tracking number by email.

Please allow some time for the tracking information to become active after the parcel has been handed over to the carrier.

High-Volume Periods

During busy periods, promotional events, holidays, or seasonal sales, order processing and delivery may take longer than usual.

We appreciate your patience and understanding during these periods.

Contact

For questions about shipping or tracking, please contact:

Maison Maye Montréal
Email: info@maisonmaye.com