Privacy Policy

Privacy Policy

Maison Maye Montréal respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how Maison Maye Montréal (“Maison Maye,” “we,” “us,” or “our”) collects, uses, stores, and shares personal information when you visit our website, place an order, communicate with us, or otherwise use our services.

By accessing or using our website, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

The information we collect depends on how you interact with Maison Maye Montréal.

Information About Your Device and Website Use

When you browse our website, certain information may be collected automatically, including:

  • Your IP address

  • Browser type and version

  • Device type and operating system

  • Time zone and approximate location

  • Pages and products you view

  • Search terms entered on the website

  • Referral pages

  • Dates and times of visits

  • Information about how you interact with the website

  • Cookie identifiers and similar technical data

We use this information to operate the website, improve performance, understand how visitors use our services, detect technical issues, and help protect the website against fraud or misuse.

This information may be collected through cookies, pixels, tags, log files, web beacons, and similar technologies.

Information Provided When You Place an Order

When you purchase or attempt to purchase a product, we may collect:

  • Your full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Order details

  • Payment and transaction information

  • Delivery instructions

  • Communications relating to your order

Payment card details are generally processed directly by our authorized payment provider. Maison Maye Montréal may not receive or store complete payment-card numbers.

We use order information to:

  • Process and fulfil purchases

  • Confirm and manage payments

  • Arrange packaging and delivery

  • Send order and shipping updates

  • Provide invoices or receipts

  • Respond to order-related questions

  • Process returns, refunds, or exchanges

  • Prevent fraudulent or unauthorized transactions

  • Meet our accounting and legal obligations

Customer-Service Information

When you contact us, we may collect your name, contact details, order number, correspondence, and any other information you choose to provide.

We use this information to answer questions, resolve concerns, provide assistance, and improve our customer service.

Marketing Information

Where permitted by law, and with consent when required, we may collect your email address and information about your preferences so that we can send you news, product announcements, promotions, and other marketing communications.

You may unsubscribe at any time by using the unsubscribe link included in our messages or by contacting us at info@maisonmaye.com.

2. How We Use Personal Information

Maison Maye Montréal may use personal information to:

  • Provide and operate our website and services

  • Process purchases and payments

  • Deliver orders

  • Communicate with customers

  • Manage refunds, returns, and exchanges

  • Provide customer support

  • Personalize the shopping experience

  • Maintain and improve our website

  • Measure website performance

  • Understand customer interests and preferences

  • Send marketing communications where permitted

  • Detect and prevent fraud, abuse, or security threats

  • Enforce our policies and agreements

  • Comply with legal, tax, accounting, and regulatory requirements

  • Establish, exercise, or defend legal claims

We will not use personal information for a materially different purpose without providing appropriate notice or obtaining consent where required.

3. Legal Grounds for Processing

Where laws such as the General Data Protection Regulation apply, we may process personal information on one or more of the following grounds:

  • Your consent

  • The performance of a contract with you

  • Compliance with a legal obligation

  • Our legitimate business interests, provided they do not override your rights

  • Protection of your or another person’s vital interests

  • The establishment, exercise, or defence of legal claims

The GDPR may apply to organizations outside Europe when they offer goods or services to individuals in the European Union. (European Union)

4. How We Share Personal Information

We may share personal information with trusted companies that help us operate our business, including providers of:

  • Website hosting and e-commerce services

  • Payment processing

  • Order fulfilment

  • Shipping and delivery

  • Customer support

  • Email and communications

  • Website analytics

  • Advertising and marketing

  • Fraud detection and cybersecurity

  • Accounting, legal, and professional services

These providers are permitted to use personal information only as necessary to provide their services to us, subject to their own legal obligations and contractual terms.

We may also disclose information:

  • When required by law, regulation, court order, subpoena, or other lawful process

  • To protect the rights, safety, property, and security of Maison Maye Montréal, our customers, or others

  • To investigate suspected fraud, abuse, or unlawful activity

  • In connection with a merger, acquisition, financing, restructuring, or sale of all or part of our business

5. Cookies and Similar Technologies

Our website may use cookies and related technologies to:

  • Keep the website functioning correctly

  • Remember your preferences

  • Maintain your shopping cart

  • Understand website traffic and performance

  • Improve the user experience

  • Measure the effectiveness of advertising

  • Provide relevant marketing where permitted

Session cookies normally expire when you close your browser. Persistent cookies remain on your device until they expire or are manually deleted.

You can manage cookies through your browser settings and, where available, through the cookie-consent controls on our website. Blocking certain cookies may cause parts of the website to function incorrectly.

More general information about managing cookies is available through your browser’s help settings.

6. Analytics and Advertising

We may use analytics services to understand how customers interact with our website. These services may collect information such as device details, pages visited, approximate location, and website activity.

We may also work with advertising partners to measure advertisements or show content based on your interactions with our website. Depending on your location, these activities may require your consent.

Canadian privacy guidance generally requires meaningful knowledge and consent for the collection, use, or disclosure of personal information, including in online behavioural advertising contexts. (Privacy Commissioner's Office)

You may be able to control personalized advertising through the privacy settings offered by the relevant advertising platform, your browser, or our cookie-management tool.

7. Sale or Sharing of Personal Information

Maison Maye Montréal does not sell personal information in exchange for money.

Certain privacy laws may define some advertising-related disclosures more broadly as a “sale,” “sharing,” or use for targeted advertising. Where those laws apply, eligible users may have the right to opt out of those practices.

California privacy legislation provides qualifying consumers with rights relating to access, deletion, correction, and opting out of the sale or sharing of personal information, subject to applicable thresholds and exceptions. (Justitie CA)

Requests may be submitted to info@maisonmaye.com.

8. Automated Fraud Prevention

We and our service providers may use automated tools to identify potentially fraudulent or unauthorized activity.

For example, a transaction, payment method, or IP address may be temporarily restricted after repeated unsuccessful or suspicious payment attempts.

These measures are used to protect customers and Maison Maye Montréal. They are not intended to make decisions that produce significant legal effects unrelated to fraud prevention.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to:

  • Complete and document transactions

  • Maintain customer-service records

  • Meet tax, accounting, and legal requirements

  • Prevent fraud and misuse

  • Resolve disputes

  • Enforce agreements

Retention periods may vary depending on the type of information and the legal obligations that apply.

When information is no longer required, we will delete, anonymize, or securely dispose of it where reasonably possible.

10. International Data Transfers

Some service providers may process or store information outside Québec or Canada, including in the United States or other countries.

As a result, personal information may be subject to the laws of the jurisdiction where it is processed. We take reasonable steps to work with providers that maintain appropriate privacy and security safeguards.

11. Information Security

We use reasonable administrative, organizational, and technical safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

No online transmission or electronic storage method is completely secure, so we cannot guarantee absolute security.

Québec businesses are expected to protect personal information throughout its lifecycle and respond appropriately to qualifying confidentiality incidents. (cai.gouv.qc.ca)

12. Children’s Privacy

Our website and services are not directed to children under the age of 18.

We do not knowingly collect personal information from children. If you are a parent or guardian and believe a child has provided personal information to us, contact info@maisonmaye.com so that we can investigate and, where appropriate, delete the information.

13. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Request access to personal information held about you

  • Ask us to correct inaccurate or incomplete information

  • Request deletion of personal information

  • Withdraw consent, where processing is based on consent

  • Object to or restrict certain processing

  • Request a portable copy of certain information

  • Opt out of certain marketing or targeted advertising

  • Submit a complaint to the relevant privacy regulator

These rights may be subject to legal exceptions and identity-verification requirements.

Canadian and Québec Residents

You may request access to or correction of personal information held by Maison Maye Montréal and may withdraw consent where legally permitted.

Canadian privacy principles address accountability, identifying purposes, consent, limited collection, limited use and retention, accuracy, safeguards, openness, individual access, and the ability to challenge compliance. (Privacy Commissioner's Office)

European Economic Area and United Kingdom Residents

Where applicable, you may have rights of access, correction, deletion, restriction, objection, and data portability. You may also withdraw consent and lodge a complaint with a competent supervisory authority. (European Commission)

California Residents

Where the California Consumer Privacy Act applies to Maison Maye Montréal, qualifying California residents may have rights to know, access, correct, or delete certain personal information and to opt out of certain sales or sharing. (Justitie CA)

We will not discriminate against you for exercising a legally protected privacy right.

To submit a request, email info@maisonmaye.com. We may ask for information needed to verify your identity before completing the request.

An authorized agent may submit a request where permitted by applicable law, although additional authorization and verification may be required.

14. Marketing Preferences

You may stop receiving promotional emails by clicking the unsubscribe link in any marketing message.

Even after unsubscribing, we may continue sending non-promotional communications relating to orders, customer-service requests, account security, or legal notices.

15. Do Not Track Signals

Some browsers allow users to activate a “Do Not Track” signal. Because there is not yet a universally accepted standard for responding to these signals, our website may not respond to them automatically.

Where legally required, we will recognize applicable opt-out preference signals supported by our website platform or consent-management system.

16. Third-Party Websites

Our website may contain links to websites operated by third parties.

Maison Maye Montréal is not responsible for the privacy, security, or content practices of external websites. We encourage you to review the privacy policy of each third-party service you use.

17. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes to our services, technology, legal obligations, or business practices.

The updated version will be posted on this page with a revised “Last updated” date. Where required, we will provide additional notice of material changes.

18. Contact Maison Maye Montréal

For questions about this Privacy Policy, to exercise a privacy right, or to raise a concern about how your information is handled, contact:

Maison Maye Montréal
Email: info@maisonmaye.com